Frontline Supervisor Training

Leading the Challenge and Finding Your  Strengths 

In our committed focus on addressing the workforce challenges in our industry, LeadingAge Ohio has partnered with the Alber Enterprise Center of The Ohio State University to offer the Front Line Supervisor Training "Leading the Challenge and Finding Your Strengths."

Why "Leading the Challenge and Finding Your Strengths"?

Workforce challenges continues to affect the long-term care sector. There is a shortage of nurses and direct care workers, an elderly population reaching significant numbers, and a diminishing number of potential family caregivers. These issues will continue to have far-reaching implications and pose significant strain and challenges for the current healthcare model.

The U.S. Census Bureau states, "By 2030, the number of Americans aged sixty-five years and older is projected to exceed seventy million, representing 20% of the population," (2012). The Institute of Medicine projects that the United States will need an additional 3.5 million long-term health care workers by 2030 to simply maintain the ratio of workers per elderly U.S. resident (2008). Alongside this shortage, Americans are living longer, and by 2050, there is a 40% chance that someone who is 65 years old will likely live to age 90 (Experience Corps, 2010).

Attracting and retaining direct elder care workers is a challenge and these workers are at a premium. Turnover in the long-term services and supports industry is high while the population continues to age. It is critical that we find and encourage qualified people to work in this industry. One opportunity we are pursuing is to provide frontline supervisor training to assist in developing both current and future leaders.

The goal of the frontline supervisor training is to provide leadership principles and share practices that are consistently applied by all supervisors. When employees work in an environment with improved levels of respect, trust and accountability, an abundance of new ideas, creativity, engagement and ownership can emerge and bring efficiency beyond current levels.

As a result of the training, participants will be able to:

  • Develop skills to encourage team members to increase performance, learning and job satisfaction.
  • Discuss the fundamental characteristics of leadership
  • Identify the Five Practices of Exemplary Leadership®.
  • Discuss necessary skills to mobilize productivity, innovation and culture of the team
  • Identify leading strengths and discover ways to build those strengths.


Testimonials: Here’s What Participants Are Saying

"Greater communication and understanding of other person’s perspective."
 Troy Snyder, President/CEO, Brethren Care Village

"Better handling of challenging conversations.  Boosted confidence."
Cynthia Bougher, President/CEO,Valley Hospice

"Appreciating differences: recognizing that 'one size doesn’t fit all' when it comes to dealing with employees."  
Brad Reynolds, Executive Director, Ohio Living Cape May 

"Supervisors very appreciative of training. Increased comradery."  
Jennifer Sanchez,  Direct of Human Resources, Friendship Village of Columbus



Eleanor BiddulphEleanor Biddulph is passionate about the development of emerging leaders and helping them carry out their mission daily. In group training and one-on-one coaching sessions, Eleanor has helped inspire many personal performance improvements toward achieving organizational goals.

Eleanor is an operations effectiveness consultant and emerging leader coach. As a Leadership Studies graduate from Otterbein University, her concentration in Organizational Communication helped her hone the skills necessary to lead and inspire a dynamic, complex and rapidly growing organization.

Eleanor has also been trained as an enhanced-level Narrative Coach through the World Business Executive Coach Summit (WBECS).  Eleanor’s process developed during twenty-one years in a healthcare customer service environment, including eight years as an operations’ executive. Since transitioning to her consulting work three years ago, Eleanor has delivered on a wide variety of operations projects including workflow development, high risk compliance related processes, new account implementation procedures and human resources related initiatives.


Interested in hosting a Frontline Supervisor Workshop at your facility?  Contact Kathryn Brod, President/CEO, at or call 614-545-9014 for all the details.

Need Help?

Debbie Boggs, RN

Debbie Boggs

Education Specialist

  • Manages all aspects of education for the association
  • Ensures all aspects of the Continuing Education (CE) process are followed
  • Assists with the planning and development of all the association sponsored/co-sponsored educational programs
  • Works with internal and external customers and members to ensure professional development functions    

Karen Lowe

Karen Lowe

Education and Special Projects Coordinator

  • Assists with coordination of all professional education events, including planning, development, and implementation
  • Assists with coordination of special projects and initiatives, including Leadership Academy, Employer of Choice and ltcGAIN
  • Assists with all Continuing Education credentialing requirements and processes

Anne Shelley, MBA, BSN, RN

Anne Shelley

Director of Home Health/Hospice Regulatory Relations

  • Reviews state and federal policies and regulations and provides technical and regulatory support to Home Health and Hospice members
  • Works with state and federal agencies and regulatory bodies to develop policy and rules for the home health and hospice industry
  • Provides education for hospice and palliative care providers related to regulatory and operational issues
Our national partner, LeadingAge, is an association of 6,000 not-for-profit organizations dedicated to expanding the world of possibilities for aging. Together, we advance policies, promote practices and conduct research that support, enable and empower people to live fully as they age.